CONTACT IMPERIAL MOTO
If you have questions regarding our products, or ordering and shipping, please contact the Customer Service Department at store@imperialmoto.com
Please provide as much detail as possible regarding your concern or request so that we can effectively assist you.
GOT QUESTIONS OR JUST WANT TO CHAT?
FAQS
Can I return my order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How can I return my order?
To start a return, you can contact us at store@imperialmoto.com. Please note that returns will need to be sent to the following address: 7299 NW 2nd Ave, Miami FL 33150 Attn: Returns
Can I exchange my product for another size or option?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.